Responsible for providing quality training, Theory and Practical:
Introduction to BPO (Business Process Outsourcing) Industry and Organizational Policies & procedures
Overview of IT-ITeS industry and willing to take up a desk-based job with long hours
Responsible for resolving queries and customer cases over web-chat or email.
Customer handling skills (QRCs & objection handling)
Manage teamwork to meet requirements
Maintain a healthy, safe and secure working environment
Demo CRM training, Deal remotely with customer queries - Domestic)
Good communication, presentation skills, Behavioral, professional and technical skills
Reports, MIS & Documentations
Daily Attendance, Dossier update, Batch Health Report, Mobilization, Placement etc.
Monitoring and keeping proper track and records of lab equipment’s and lab consumables
Technical Knowledge
Should possess knowledge of different type of BPO industries and customer management
Should have ability to manage objections and complaints
Should have knowledge of web-chat or email and CRM software
Should understand the importance of completing work accurately and how to do this
Behavioral Skills
Should have good communication and presentation skills to deliver quality training
Should be able to work independently on his assignment
Should have a strong focus on delivery and results with high energy level
Self-motivated; ability to organize, analysis and meet quality parameters of training
Must have basic knowledge about computer i.e. MS office and Internet
Should have poses skill of planning and organizing work with conflict management
Should be result oriented with having positive attitude
Should be a good team player & Good interpersonal skills
Should be open for traveling & connecting as per business requirement