Roles & Responsibilities: -
Responsible for providing quality training, Theory and Practical:
Introduction to BPO (Business Process Outsourcing) Industry and Organizational Policies & procedures
Overview of IT-ITeS industry and willing to take up a desk-based job with long hours
Responsible for resolving queries and customer cases over web-chat or email.
Customer handling skills (QRCs & objection handling)
Manage teamwork to meet requirements
Maintain a healthy, safe and secure working environment
Demo CCE & CRM training, Deal remotely with customer queries - Domestic)
Good communication, presentation skills, Behavioral, professional and technical skills