Project Cluster Incharge

A: Key Result Areas (KRA’s) and Key performance Indicators (KPI’s):
1. Sales: HAMARA KENDRA Roll Out & Revenue Generation from Services Transactions: (Weightage: 50%)
 Generating leads of the suitable Service Delivery Partners like SCO’s (Service Centre Owner) by way
of carrying out market research, own network, and other means of lead generation for rolling out
the HAMARA KENDRA project within the cluster as per the assigned timeline.
 Travelling extensively as per the approved travel plan.
 Making regular cold calls and meetings with the prospective partners, converting them into leads
and gradually convert them into SCO .
 Filtering out the leads as per the interest level, converting them into hot leads and ultimately
converting into sales.
 Updating the lead status in the DSR every day before sharing the same by evening by e-mail, apart
from the mobile based applications like WhatsApp groups, etc.
 Ensuring the roll out of the HAMARA KENDRA centre happen as per the management approved plan
for the Cluster.
 Regular monitoring of the Partners within the allotted cluster(s) in close supervision of the ARPM
(Assistant Regional Project Manager) & RPM (Regional Project Manager) / acting RPM for their
performance regarding the roll out as well as regular sales from the delivery of the services by the
SCO’s as per the SLA’s (Service Level Agreements) with them.
 Ensuring the Weekly, Monthly, Quarterly and Annual reviews with the partners about their
performance regarding the Roll Out as well as regular Sales from the delivery of the services by the
SCOs of the allotted areas, are done timely and shared with the ARPM & RPM/acting RPM in timely
manner.
 Making sure that such Reviews with the partners are done in a cordial and positive environment,
apart from the arrangements of refreshments, depending upon the occasion and approvals from the
ARPM & RPM/acting RPM.
 Helping the partners within the allotted cluster(s) in achieving the centre roll out as well as regular
sales transaction by services delivery targets given by you on a Weekly, Monthly, Quarterly and
Yearly basis.
 Setting up Weekly, Monthly, Quarterly and Yearly targets for self in close supervision with the ARPM
& RPM/acting RPM and achieving them consistently directly by self and/or with the help from the
partners working within your cluster.
 Analysing the DSR and other MIS figures on a regular basis to improve upon the quality and
performance from the previous period.
2. Operations: (Weightage: 35%)
 Ensure that training is completed and the center is made operational within three working days.
 Responsible for deployments of the HAMARA KENDRA and technical support to the Service Delivery
Partner like SCO’s
 Managing due diligence at the time of Sign up/Registration, entry and exit of all kinds of partners of the
cluster.
 Handle day to day issues escalated by the partners/juniors on a day-to-day basis.
 Liaise with local partners, local governmental / non-governmental administration with the regional and
central management of the company.
 Manage the show stopper issues like technical, administrative, etc issues escalated by the partners with
utmost importance within the TAT (Turn Around time).
 Responsible for identifying gaps and training the partners on the USP’s (Unique Sales Proposition),
guidelines and other rules and regulations of the project / governmental and non-Governmental
agencies in order to offer hassle free services to the citizens/customers/residents.
3. Policy & SOP: Implementation (Weightage: 5%)
 Comply with the policies and the SOPs of the project and the company as and when issued.
 Apart from the project and company policies and SOP’s, comply with the guidelines and instructions
from the concern governmental / non-governmental agencies related with our projects/businesses.
 Helping draft the SOPs for processes / procedures to the regional and central teams.
 Ensuring that the policies / SOP’s are implemented as-it-is.
 In case of any suggestions about a policy/SOP, coordinate with the seniors at the regional and/or
central offices in writing.
 Train the partners of the allotted cluster(s) about the company SOP’s and the guidelines from the
concern governmental / non-governmental agencies
 Attending Monthly, Quarterly & Yearly review meetings.
4. Reporting & Escalation: (Weightage: 10%)
 Reporting to and keeping in loop the immediate senior for all aspects of the work regularly.
 Making sure to escalate directly to the higher authorities / management for any rare aberration /
anomaly in the operations of the project/business to get quick attention.
 Escalating all issues which need seniors’ / immediate seniors’ attention on regular basis.
 Responding to any call, message, whats app, email, etc within time so that there is no loss direct /
indirect to the project/business handled by you.
 Sending all the required reports to the concern seniors periodically and as and when required by them.
 Maintaining a cordial relationship with sub-ordinates and seniors to ensure a higher level of efficiency of
the team working with you.
 Participating in Weekly, Monthly, Quarterly and Annual reviews with all reports and discussing the issues
with seniors openly to achieve the targets smoothly.
 Daily reporting to seniors through SMS, whats app, E-Mails, and Phone with the help of reporting format
shared time to time.

B: Key Skills:
 Very Good Communication.
 Hands on experience of BSFI, e-Commerce, e-Governance, projects like UID-Aadhaar, CSC, FI, EPIC, NDLM,
etc.
 Open for extensive travelling as required by approved travel plan.
 Good lead generation and conversion skills.
 Good market network and connectivity.
 Team player as well as be able to operate on individual level when required.

C: Qualification:
 Any Graduate

D: Gender Preference:
 ANY / Male Candidate Preferred

E: Experience:
 4 - 8 years, at least 3 years of relevant experience in the same industry.
 Should be local to the allotted Cluster.