Job Tittle : Data Analyst
Location : Gurgaon
Salary : 7- 8 LPA
Qualification : B.E/ B.tech
Academic & qualifications
- BTech or holding an equivalent degree.
- Min of 2-3 years of working experience in service or support domain.
Key Responsibilities:
- Support the PIM Solutions at a Process standpoint on Run Operations - Open & consider assigned new tickets coming from Support tool (2929IT).
- Provides support to end users through ServiceNow tickets within defined SLAs, ensuring quality is not compromised.
- Stays updated on upcoming functionalities and enhancements, and keeps users informed.
- Data Crunching: Prepare reports & ppts for stakeholders.
Skills Required:
Mandatory:
- Advanced Excel, SQL, word, PPT
- Communication Skills
Optional:
- Linux
- ServiceNow
- Knowledge in Stibo Systems
- PIM/DAM/CDQT/DAL/BSL Data.
Personal qualities & behavioral traits
- Should demonstrated analytical and problem-solving skills.
- Excellent written and verbal communication skills, including presentations.
- Proactive, collaborative, and a good team player
- Ability to work in rotational shifts as required by the team.