Job Tittle : IT Operation Analyst
Location : Bengaluru, Jigani
Qualification : BCA, B.E. B.Tech, Bsc
Experience : 2 - 4 Years
Job Description:
- Install and configure computer hardware, software, networks, and applications.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Continuously monitor and maintain systems and networks.
- Updating computer operating systems and other important software, as needed.
- Maintains compliance with standard operating procedures to ensure data security.
- Guide users with simple, step-by-step instructions
- Ability to perform remote troubleshooting and provide clear instructions.
- Knowledge of network security practices and anti-virus programs
- Works with various teams to resolve problems.
- Track computer system issues through to resolution, within agreed SLA
- Should have complete knowledge of Service-Now
- Prioritize and manage several open issues at one time.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Responsible for Hardware asset portfolio with respect to acquisition, request fulfilment under SLA, utilization, tracking, compliance, and final disposition of assets.
- Follow up with stakeholders to ensure their IT systems are fully functional after troubleshooting.
- IT Asset End to End life cycle management.
- Adaptation &Testing new technology
- Will be responsible for all internal audits, mitigate all PC compliance, SCCM, PC encryption issues and other related tasks.
- Identifies opportunities for process enhancements and efficiency gains.
- Participation in ongoing improvement initiatives to automate and achieve operational excellence.
- Maintaining an hardware inventory of assets within the appropriate management systems and ensure assets are properly documented i.e. serial number, asset tag, name, etc
Must Have
- Bachelor’s degree in information technology or a related field
- Business fluency in English
- 2 to 4 years hands on Hardware experience.
- Strong interpersonal, written, and verbal communication skills
- Problem-solving, time-management, and critical thinking skills