Company Name - Sodexo
Profile - Hepdesk (Executive)
Age - 20 - 30
Location - All Over India
Open Position - 25
Salary - 2 to 3 LPA
Qualifications - 12th Pass
Key Skills Required:
· working knowledge of fundamental operations of relevant software, hardware and other equipment
· knowledge of relevant call tracking applications
· knowledge and experience of customer service practices
· related experience and training in troubleshooting and providing help desk support
Key Responsibilities
· respond to requests for technical assistance in person, via phone, chat or email
· diagnose and resolve technical hardware and software issues
· research questions using available information resources
· advise user on appropriate action
· follow standard help desk procedures
· log all help desk interactions
· administer help desk software
· follow up with customers and users to ensure complete resolution of issues
· redirect problems to correct resource
· identify and escalate situations requiring urgent attention
· track and route problems and requests and document resolutions
· prepare activity reports
· inform management of recurring problems
· stay current with system information, changes and updates
· help update training manuals for new and revised software and hardware
Key Competencies
· oral and written communication skills
· learning skills
· customer service orientation
· problem analysis
· problem-solving
· adaptability
· team interaction
· planning and organizing
· attention to detail
· stress tolerance