Responsible for providing quality training, Theory and Practical:

Introduction to BPO (Business Process Outsourcing) Industry and Organizational Policies & procedures

Overview of IT-ITeS industry and willing to take up a desk-based job with long hours

Responsible for resolving queries and customer cases over web-chat or email.

Customer handling skills (QRCs & objection handling)

Manage teamwork to meet requirements

Maintain a healthy, safe and secure working environment

Demo CRM training, Deal remotely with customer queries - Domestic)

Good communication, presentation skills, Behavioral, professional and technical skills

Reports, MIS & Documentations

Daily Attendance, Dossier update, Batch Health Report, Mobilization, Placement etc.

Monitoring and keeping proper track and records of lab equipment’s and lab consumables

Technical Knowledge

Should possess knowledge of different type of BPO industries and customer management

Should have ability to manage objections and complaints

Should have knowledge of web-chat or email and CRM software

Should understand the importance of completing work accurately and how to do this

Behavioral Skills

Should have good communication and presentation skills to deliver quality training

Should be able to work independently on his assignment

Should have a strong focus on delivery and results with high energy level

Self-motivated; ability to organize, analysis and meet quality parameters of training

Must have basic knowledge about computer i.e. MS office and Internet

Should have poses skill of planning and organizing work with conflict management

Should be result oriented with having positive attitude

Should be a good team player & Good interpersonal skills

Should be open for traveling & connecting as per business requirement