|
| Name Of the Client |
Vision India Services Pvt. Ltd. |
| Job Title |
Manager Customer Service |
| Click To Apply (Job URL) |
https://justjob.co.in/Employer/PreviewJobs.aspx?JobID=6933&Flg=EMP |
| Industry |
Private Limited |
| Profile Name |
Customer Care & Back Office |
| Payroll |
Corporate Job |
| Qualification |
Graduate, |
| Trade /Specialization/Branch |
Graduate, |
| Male / Female candidate |
Only Male |
| No. of mandate / requirement expected |
1 |
| Fresher / Experienced (If experienced then No. of years ofexp required min-max) |
6 Years - 8 Years |
| Workplace – detailed address |
A11, Gautam Buddha Nagar, Sector 67, Noida |
| Hiring in Department / Function |
Customer Care & Back Office |
| Offered JD/Job role |
- Create a task list for the call center daily activities and ensure they are achieved.
- Ensure the resources are used to produce optimal results.
- Monitor the performance of the call center and regularly provide feedback.
- Collect data and statistics at regular intervals (weekly, monthly, annually) and analyze them to improve performances.
- Provide training and orientation for the recruits to provide high-quality customer service.
- Oversee the budget plans and track expenses of the call center.
- Assess performances with metrics like calls left waiting, calls missed, etc.
- Managing a large number of incoming calls and emails
- Keeping a record of customer interaction and details of actions taken
- Generating sales leads, building sustainable relationships where necessary
- Ensure that all employees adhere to the company policies and regulations.
- Prepare performance reports and report any issue to the management
- % reduction in operational cost
- % adherence to SOP in regard to Project guideline
Note* Center manager / Customer Service Manager
Should be able manage multiple locations |
| Open to hire local candidates – (Yes/No) |
Yes |
| Open to hire from other state – (Yes/No) |
Yes |
| Weekly off |
|
| OJT period (Training period/Nesting period) |
No |
| Stipend |
6 - 8 Lakhs |
| Working hours (shift timings) |
9 |
| Is there a provision of OT, if yes pls mention details |
No |
| Is Food included |
|
| Incentive (Yes/No) , if Yes How much and what base |
No - No |
| Dress code, if any (who will provide dress or any deduction for dress code) |
No - No |
| Boarding / Lodging / Meal facility (Yes/NO) if yes pls mention rate in rupees per day |
No - No |
| Transportation is provided by company (Yes/NO) if yes pls mention deduction in rupees per day |
No - No |
| Mandatory requisite (Bike, driving license etc specify if any or say NA) |
No |
| Stipend cycle |
Monthly |
| Prefer Institute/College/University |
No |
| Prefer Industry |
Call Center/BPO |
| Prefer Organization/Company |
No |