Ensure response to client support requests as a desktop engineer
Deep dive into the issues faced by the client, be it remotely or in person
Install and upgrade operating systems and networks that are relevant to a specific user’s needs
Update and get senior desktop engineers up to speed on hardware and software-related encounters
Provide basic training to the computer users to help them diagnose and overcome common problems that they might encounter
Record and document technical issues in the form of logs
Follow up with the users to ensure maximum functionality of their computer systems