JOB OBJECTIVE : THE PRIMARY FUNCTION AND PURPOSE OF THE ROLE
- Perform the role of the product specialist for the respective categories to facilitate consultative selling.
To ensure high levels of customer satisfaction; To ensure that revenue targets for the sub-category
- To enhance conversion ratios and average transaction value per customer;
KEY RESPONSIBILITY AREAS / DEVELOPMENTAL EXPERIENCES :
- ALL ACTIVITIES PERFORMED TO FULFILL STAKEHOLDER EXPECTATIONS AND WHICH ENCOMPASS THE SPAN OF RESPONSIBILITIES MANAGED.
- IMPORTANT CHALLENGES TO GO THROUGH IN THIS ROLE AND WHICH ARE CRUCIAL TO BUILDING FUNCTIONAL CAPABILITIES.
- Ready for Customer -Customer Interaction - Build Rapport, Understand customer's need Options
Service the customer - Offering solutions, upselling, cross selling, attachment - Accessories & RCP, Billing - Billing process, MOPs
- After Sales: Home delivery, Installation, repairs, DOA, DAP ,Returns process &Self learning - certification
- Section Ready for Customer - Behind scene, PI, SEL, Promos, Cleanliness, Displaying the products as per plano, Stock Check