Job Title: IT Support Engineer / Desktop Support Engineer (Corporate IT)
Job Summary
We are seeking a proactive and customer-focused IT Support Engineer to manage day-to-day corporate IT support operations. The role involves providing technical assistance to employees, maintaining IT assets, ensuring system availability, and supporting secure and efficient workplace technology operations.
Key Responsibilities
End User & Desktop Support
- Provide L1/L2 support for desktops, laptops, printers, scanners, mobile devices, and peripherals.
- Diagnose and resolve hardware, software, OS, and application-related issues.
- Install, configure, upgrade, and maintain Windows 10/11, MacOS, and standard corporate applications.
IT Operations & Infrastructure Support
- Support LAN, WAN, Wi-Fi, VPN, and basic network troubleshooting.
- Create and manage users, groups, and access rights in Active Directory, Office 365, and email systems.
- Monitor system health and escalate server, firewall, or network issues to vendors/internal teams.
Security & Compliance
- Ensure antivirus, endpoint security, OS patching, and system updates are implemented.
- Enforce IT security policies, data protection guidelines, and acceptable usage standards.
- Assist in audits, compliance checks, and IT risk mitigation activities.
- Configuration & management of Firewall, Router, Switches and monitoring of health of network environment
IT Asset & Vendor Management
- Maintain IT asset inventory (laptops, accessories, licenses, warranties).
- Coordinate with OEMs and service providers for repair, replacement, and AMC management.
- Support procurement, configuration, and deployment of new IT assets.
Service Management
- Handle incidents and service requests via ticketing systems.
- Ensure SLA adherence and proper documentation of issues and resolutions.
- Prepare SOPs, IT manuals, and user training guides.
Corporate IT Enablement
- Support onboarding and offboarding of employees (system access, email, device setup, data transfer).
- Assist departments with IT setups for meetings, training programs, and office expansions.
- Provide basic training to employees on IT tools, cybersecurity awareness, and best practices.
Skills & Qualifications
Technical Skills
- Strong knowledge of Windows OS, Mac OS, MS Office, Office 365 / Google Workspace
- Hands-on experience with Active Directory, basic networking (TCP/IP, DNS, DHCP)
- Understanding of VPN, antivirus, endpoint security, backup tools
- Familiarity with helpdesk/ticketing systems and IT asset management
Professional Skills
- Strong troubleshooting and analytical skills
- Good communication and user-handling ability
- Documentation and reporting mindset
- Ability to prioritize tasks and manage multiple support requests
Experience & Education
- Diploma / Graduate in IT, Computer Science, or related field
- 1–4 years of experience in Corporate IT Support / Desktop Support / IT Helpdesk
- Experience in managing office IT infrastructure and end-user environments preferred
Good to Have
- Basic knowledge of servers, cloud platforms, firewall concepts
- Exposure to ISO 27001, ITIL processes, or corporate IT audits
- Experience supporting multi-location offices