About Sapling Global : Rooted in trust and driven by assurance, Sapling Global supports organizations with end-to-end regulatory compliance and risk management. We
help clients remain compliant by design through structured governance, timely statutory closures, and evidence-first documentation across labour and tax/regulatory requirements—enabling confidence during audits, inspections, and stakeholder reviews.

Role Purpose :- The GM will build and run the end-to-end Compliance Services business as a profit center—covering Labour law compliance, PF/ESIC, GST, Income Tax (TDS), FEMA
and FCRA. The role owns service delivery, client success, team building, governance/controls, revenue growth, and audit-ready execution through a structured Compliance Command Center model.

Key Responsibilities
1) Business Ownership (P&L)
 Own revenue, gross margin, utilization, and profitability for the compliance services vertical.
 Build annual plan: targets, pricing, packaging (retainers/projects), and growth strategy.
 Identify and convert opportunities: corporate accounts, multi-location clients, and compliance outsourcing deals.

2) Service Delivery & Operations (Execution-Led)
 Establish a robust operating model for recurring compliances:
o Calendars, SLAs, maker–checker controls, documentation packs,MIS.

 Ensure zero-miss discipline on statutory timelines and evidence readiness.
 Drive standardization of SOPs, checklists, templates, and compliance packs across services.

3) Client Success & Account Management
 Serve as escalation owner for key clients; build long-term relationships with CFO/CHRO/GC.
 Run monthly/quarterly review meetings: status, exceptions, risks, corrective actions.
 Manage compliance health checks, onboarding, transitions, and expansions (cross-sell across PF/ESIC/GST/Tax/FEMA/FCRA).

4) Governance, Risk &; Quality
 Maintain compliance governance framework:

o Risk register, exception logs, audit readiness scorecards,escalation matrix.

 Lead notice/inspection handling support: document packs, coordination, response preparation, closure tracking.
 Ensure data confidentiality and secure handling of statutory and employee data.

5) Team Building & People Leadership
 Hire, train and manage a high-performing team (Managers/Executives) across service lines.
 Set KPIs for team: TAT, accuracy, on-time closure, client satisfaction,retention.
 Create a performance culture: reviews, coaching, skill upgrades, and capacity planning.

6) Process + Tech Enablement
 Implement the Compliance Command Center approach (dashboard, trackers, repository discipline).
 Coordinate with payroll/HRMS/ERP and client systems for smooth data flow and reconciliations.
 Build MIS dashboards for leadership and clients (monthly compliance scorecards). Deliverables / Success Metrics (First 90–180 Days)
 Set up service delivery governance: calendars, SOPs, maker–checker and MIS.
 Stabilize existing clients with on-time compliance closure and structured evidence packs.
 Build pipeline and close new corporate retainers.
 Hire core delivery team and implement a scalable operating rhythm.
Required Qualifications &; Experience
 8–15 years experience in compliance services / payroll statutory / labour law / tax compliance / consulting or outsourced compliance operations.
 Hands-on knowledge in:
o Labour compliances, PF/ESIC, Shops & Establishment, CLRA etc. (multi-state exposure preferred)
o Working knowledge of GST and TDS compliance (execution + reconciliations)
o Exposure to FEMA/FCRA compliance coordination is a plus (not mandatory if the candidate can build capability)

 Proven experience in managing teams, running operations with SLAs, andclient-facing role.
 Strong understanding of compliance documentation, controls, audits, and governance.

Key Skills
 Client management with senior stakeholders (CFO/CHRO/Legal)
 P&L thinking, pricing, packaging, and growth mindset
 Operational excellence: SOPs, checklists, maker-checker, exception handling
 Strong communication: drafting, review notes, governance MIS
 High integrity and confidentiality handling

 Advanced Excel and comfort with dashboards/trackers; HRMS/payroll exposure preferred
Preferred Profile
 Experience with a compliance firm / Big4 / CA firm / payroll outsourcing / HR consulting / multi-location corporate HR ops.
 Exposure to handling inspections/notices and closure.
 Ability to scale from “doer” to “leader” in a growing business.