The Duty Manager is responsible for supervising daily hotel operations during their shift. They ensure smooth functioning of hotel departments, maintain high guest satisfaction, handle guest complaints, and support staff in delivering excellent service.
Key Responsibilities
Monitor and manage daily hotel operations during the shift.
Ensure excellent guest service and handle guest complaints or issues promptly.
Coordinate with departments such as Front Office, Housekeeping, Food & Beverage, and Security.
Supervise staff performance and provide guidance when required.
Handle VIP guest arrivals, special requests, and emergency situations.
Ensure hotel policies, standards, and safety procedures are followed.
Prepare daily reports and update management about operations.
Resolve operational issues quickly to maintain guest satisfaction.