Role Purpose

To lead and scale CSR-funded skilling initiatives by bringing strong operational rigor, stakeholder management, and revenue mindset, leveraging experience from Sales / Business Operations / Large-scale program management backgrounds.

Key Responsibilities

1. CSR Program Execution & Scale

• Drive end-to-end execution of CSR-funded skilling projects across geographies
• Ensure delivery against committed KPIs: enrollments, training completion, placements, impact metrics
• Bring structured execution discipline (SLAs, dashboards, reviews)

2. Stakeholder Management (Critical)

• Manage relationships with CSR partners, corporates, and funding agencies
• Act as a single point of accountability for client satisfaction and program success
• Lead governance calls, reviews, and reporting

3. Business & Revenue Orientation

• Support CSR business growth through:
  • Client engagement
  • Cross-selling / upselling programs
  • Identifying expansion opportunities within existing accounts
• Collaborate with Business Development teams for new partnerships

4. Operations Excellence

• Drive process standardization across centers / projects
• Optimize cost, utilization, and productivity
• Ensure compliance with CSR guidelines and audit readiness

5. Team Leadership

• Lead regional / project teams (Program Managers, Coordinators, Trainers)
• Build a performance-driven culture with clear KRAs
• Coach teams on delivery, client handling, and execution excellence

6. Monitoring & Impact Measurement

• Establish strong MIS, dashboards, and reporting frameworks
• Track impact metrics and ensure data integrity
• Present insights to internal leadership and external stakeholders