Job Tittle: BPO - Team Lead 

Qualification : Any Graduates

Experience: 3 - 5 Years 

Salary : 4 - 5.5 LPA

Location : Bangalore 

Job Description

Key Responsibilities

·         Manage, mentor, and motivate a team of agents on a daily basis

·         Monitor call quality, productivity, attendance, and adherence

·         Ensure achievement of SLA, TAT, productivity, and quality targets

·         Conduct regular team meetings, briefings, and performance reviews

·         Provide real-time support, call escalations, and coaching to agents

·         Maintain discipline, shift adherence, and compliance with company policies

·         Prepare and share daily, weekly, and monthly MIS and performance reports

·         Handle customer escalations and ensure timely resolution

·         Drive continuous improvement and team engagement initiatives

Required Skills & Competencies

·         Strong leadership and people-management skills

·         Good communication skills

·         Good understanding of BPO processes (Inbound/Outbound)

·         Problem-solving and decision-making ability

·         Working knowledge of CRM systems and MS Excel

Eligibility Criteria

·         Must be Graduate from Any Specialization

Working Conditions

·         General Shift

·         6 days working / 1 weekly off (Sunday)

The candidate should know English along with any two South Indian languages (Mandatory).