Key Responsibilities:

• Review and maintain the billing system as per EPM framework.
• Monitor actual revenue vs. targets at district/microgrid level.
• Identify gaps in billing and revenue processes and propose corrective measures.
• Set up and oversee Reading Quality Check (RQC) and Bill Quality Check (BQC) mechanisms.
• Manage the bill rectification process, including consumer communication and resolution.
• Monitor and drive revenue recovery from both prepaid and postpaid consumers.
• Track overdue payments and generate debtors aging reports for follow-up and escalation.
• Coordinate with field teams and operations to resolve outstanding dues and recover revenue.
• Support development, troubleshooting, and complaint redressal in digital payment systems.
• Generate fortnightly flash reports, monthly MIS, and management dashboards.
• Analyze consumer usage and payment patterns to provide insights for revenue enhancement.
• Assist in tariff/package revisions and revenue impact assessments.
• Conduct revenue assurance checks to detect leakage or incorrect metering.
• Ensure audit compliance of billing, collections, and documentation.
• Work with IT/Data teams for report automation and integration with SAP/Power BI/MS Excel/Other.
• Conduct periodic training for field teams on billing, revenue recovery, and commercial SOPs.