client servicing executive

Key Responsibilities:

• Looking after key account management activities by closely working with client managers and directors
• Serving as the link of communication between key customers and internal teams
• Acting as a point of contact (POC) for the handling vendors across all states.
• Maintaining a healthy and cordial relationship to ensure a long-term relationship with the client
• Managing existing relationships and developing plans to map future needs and requirements
• Ensuring strong follow-up with vendors for timely delivery of quality marketing material as per set targets
• Following up with passive clients regularly, building rapport and gaining the trust of clients, and getting their marketing requirements
• Ensuring upsell and cross-sell of company products to be made with all the new and existing customers in the portfolio
• Looking for new business opportunities in an existing account and maintaining the existing part (farming of an account)
• Conducting market research of clients and competition tracking for effective client relationships
• Maintaining daily, weekly, and monthly tracker reports in software and Excel sheets