About the Role: We are looking for dedicated Helpdesk Executives to support users of a government-powered job platform focused on skilling and employment. You’ll be the first point of contact for employers, job seekers, and partners, ensuring a smooth and supportive experience across the portal.
Key Responsibilities
- Handle inbound and outbound calls, emails, and chats from job seekers and employers.
- Assist users with registration, job posting, application process, and technical issues.
- Guide candidates and employers on platform features and usage.
- Maintain logs of user queries and ensure timely resolution.
- Provide feedback to the team for continuous platform improvement.
Who Should Apply?
✔ 1–3 years of experience in customer support, helpdesk, or telecalling roles.
✔ Good communication skills in Hindi and English.
✔ Basic computer proficiency and ability to work on digital platforms.
✔ A helpful, solution-oriented attitude with strong follow-up skills.