Job Title: Customer care Representative
Location: Gurgaon (In-Person)
Experience: 2+ Years
Salary: 30K – 40Kpm + performance bonus
Company –
- Rapidly growing D2C ecommerce led fashion brand
KPI –
- Customer satisfaction score
- Conversion percentage
KRA –
- Customer communication
- Coordination with logistics / finance / quality departments for resolution.
- Maintaining CRM tools / reports
Job Description-
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers.
Skills required -
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Mail updated resume with current salary-
Email: jobs@glansolutions.com
Satish: 88O2749743