Position:Trainer – Certificate Course in IT-ITeS BPO, Soft Skills & Communicative English

Roles & Responsibilities:

• Conduct training sessions on IT-ITeS BPO processes, Soft Skills, and Communicative English as per the NIELIT curriculum.
• Prepare lesson plans, training materials, and assessments.
• Guide trainees on communication etiquette, customer handling, and workplace professionalism.
• Monitor student progress, maintain reports, and ensure required learning outcomes.
• Provide mentoring, doubt-clearing sessions, and practical exposure through role plays.

Qualification Requirements:

• Graduate with English as a major subject
• Excellent verbal & written communication skills
• Degree in Mass Communication / MBA / Post-Graduation in English
• Strong command of workplace soft skills, presentation skills, and personality development
• IT O-Level (NIELIT) or equivalent certification
• Experience Required:

• Minimum 1 year of teaching/training experience in the relevant areas

Key Skills:

• Excellent communication & interpersonal skills
• Training delivery & classroom management
• Knowledge of IT-ITeS industry standards
• Proficiency in MS Office & internet usage