Company Name - Satin Creditcare Network LTD

Applied Post - Community Service Officer

Qualification - 12th Pass,Graduate

Location -Chapra,Siwan,Hajipur,Patna,Gaya,Katihar,kishanganj,Muzaffarpur,Begusaria,Darbhanga,Bikramganj,Bihar

Key Responsibilities:            

•   Manage the microfinance operations at the client level:
•   Handle 500+ clients and a portfolio of Rs. Rs.75 Lakhs – 1.5 Crore.
•   To enroll new clients per month.
•   To survey new villages and submit village mapping form to Branch Manager
•   To conduct open general meeting with clients for their grievances
•   To Identify target borrowers and to form groups and centers.
•   To conduct CGT (Compulsory Group Training) and to ensure that each member has clearly understood Satin’s credit policies.
•   Fill in loan applications and make recommendations to Branch Manager.
•   Document and report client feedback regarding the lending process.

Maintain client level portfolio quality and control:   

•   To ensure full, on time loan repayments at the center.
•   Complete client level CDS.
•   Immediate updation of collection in LMS
•   Conduct loan utilization checks on regular intervals.
•   Follow up loans in arrears.
•   Prepare regular status reports and submit them to the Branch Manager.
•   To check 100% LUC after 3 subsequent center meetings

Participate as an active member of the overall branch team: 

•   Attend weekly staff meetings.
•   Participate in quarterly and annual branch planning workshops.
•   Provide back-up support to other team members as needed.
•   Assist in the recruitment and training activities of new recruits held at the branch.

Required Work Experience

•  ACSO – Fresher with No working experience (Under NAPS)
• Trainee CSO- Fresher with Non-relevant experience
• CSO- Minimum 1 year of MFI Exp.(*Community Service officer)
• Sr CSO - Minimum 3 years in Recovery/Sales.
• Qualification -  10+2/Graduate
• Soft Skills -  High energy, agility to take targets, Negotiations Skills.
• Flexibility -  Should be ready to relocate from his Hometown/residential location
• Mobility -  Should have two-wheeler or driving license          

Salary Structure 

• CTC - 19000
• Inhand - 15500 ( Including PF ESIC & Travel Allowance )

Communication Skills

•  Ability to read and respond in English, mandatorily understands and speaks Local Language
•  Can articulate and has clarity on information provided

Logical Ability

•  Able to respond logically to standard on job scenarios (Collections/sales)
•  Should be able to gauge the Credit worthiness of a customer and decide on the case accordingly